Elective Surgery Patients Satisfaction towards Perioperative Service and its Associated Factors at Amhara region comprehensive Specialized Hospitals of Ethiopia

Abstract

Abstract

Background: Patient satisfaction is considered one of the desired outcomes of health care and is directly related to the utilization of health services. Satisfaction with care is vital in determining whether a person seeks medical advice, complies with treatment, and maintains a continuing relationship with health care providers.

Objective: The aim of this study was to assess elective surgery patient satisfaction with perioperative service and its associated factors at comprehensive specialized hospitals in the Amhara region, Ethiopia.

Material and Methods: A cross-sectional study design was used from April 15 to May 15, 2023 on a sample of 383 elective surgery patients using systematic random sampling technique. Data was collected using structured quationary and Data was analyzed by SPSS version 25.

Results: The questionnaire was administered to a total of 383 elective surgery patients of which 64% were male, about 23.2%, 62.4% were from the rural residence, and 53.5% of the study subjects had paid for treatment. Overall, elective surgery patients' satisfaction with perioperative service was 62.1%. According to our findings, payment status for treatment (p=0.001), patient residence (p=0.00), Educational status (p=0.000), operated on the agreed date and time (p= 0.000), and expectation of service (P=0.017) were all found to be statistically significant predictors of elective surgery patient satisfaction with perioperative service.

Conclusion: Compared to others previous studies, the overall prevalence of elective surgery patients satisfied with perioperative service was good. Elective surgery patient satisfaction with perioperative service was significantly influenced by patient residence, operated on agreed date and time, payment status for treatment, patient expectations for service, and the patient's educational level.